Q:How do I cancel an order?
This can be done in store or with our Customer Care team - to do this you need to be an account holder or authorised person on the account.
Q: I have seen it cheaper do you price match?”
If you do find an item cheaper with a competitor, either online or in store, tell us. If it matches the same spec as our model, we’ll match the price. And if you find something cheaper within 20 miles from one of our stores, we’ll match that price.
This only applies on agreed high street competitors – so trusted brands you can find on the high street, in department stores and shopping centres. It does not include online only shops or smaller independent stores.
The item must be in stock and available for immediate delivery in order for us to price match.
Q:How do know if my order has been successful?
When you have placed your order online you will receive an order confirmation email, this will have all the information you need.
Q:When should my order be paid in full to guarantee my requested delivery date?
To guarantee your delivery date you must pay for your order in full 28 days prior to you order delivery date.
Q: How do I cancel an order?
This can be done in store or with our Customer Care team - to do this you need to be an account holder or authorised person on the account.
Q:I have seen it cheaper do you price match?
If you do find an item cheaper with a competitor, either online or in store, tell us. If it matches the same spec as our model, we’ll match the price. And if you find something cheaper within 20 miles from one of our stores, we’ll match that price.
This only applies on agreed high street competitors – so trusted brands you can find on the high street, in department stores and shopping centres. It does not include online only shops or smaller independent stores.
The item must be in stock and available for immediate delivery in order for us to price match.
Q: How do know if my order has been successful?
When you have placed your order online you will receive an order confirmation email, this will have all the information you need.